If you placed an order as a guest without registering, you won’t be able to view your order details. To access your order history, please register using the email address provided during purchase.
Online tracking is unavailable for certain regions (Malaysia, Singapore, Taiwan, Thailand). Please reach out to customer service for the latest updates on your shipment.
We deliver to the USA, the UK, Japan, Korea, France, Australia, Germany, Ireland, Sweden, Spain, Poland, Ireland, Singapore, Thailand, Taiwan, Malaysia, Philippines, Vietnam, and New Zealand.
Yes, you can return an item within 15 days of receiving it, provided it’s in its original condition. Return shipping costs are the customer’s responsibility unless there’s a quality defect. The following do not qualify as quality issues:
Loose threads, raw edges, thickness, texture, or color differences due to monitor displays.
Dissatisfaction with style, color, or personal preference changes.
Damage from use, washing, improper maintenance, modifications, or other human factors.
Sizing issues. Please refer to our sizing chart, as our team can only provide recommendations.
We do not offer return labeling services. Customers need to arrange delivery to our specified address.
No need to pay customs duties.
KAMILAN operates exclusively online and does not have physical stores.
If you provided an incorrect email, contact our customer service with the correct address. We’ll update it and ensure your order information is transferred.
Yes, We offer free shipping on all orders!
Your order will be processed and dispatched within 48 hours.
For detailed delivery timelines to different countries and regions, please refer to our Shipping Policy.
To initiate a return, contact customer service with details and the reason for return. Once you receive instructions, ship the item to our designated warehouse in China.
No, the address on your package is not our return address. Use the return address provided by customer service.
We do not offer cash on delivery services.